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THE MICROSOFT DIGITAL TRANSFORMATION SERIES Part 2: Engaging Customers

What are you doing to make customers come back? It’s your job to reach customers where they are and get their repeat business. That’s customer loyalty and it’s where your customer’s true value comes from in today’s market.

At Novalis, we want you to have the tools you need to foster a strong, loyal customer base. With many customers completing their purchases online, that’s where you should start the process. With a solution like Dynamics 365, reaching your customers is a whole lot easier. Contact us to learn how we can help you integrate great solutions and meet the needs of your evolving customers.

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Good Decision Making Requires Good Data

In a world full of data, how often do you wonder if you’re measuring the right thing? It’s a trial and error process and “Accurate data is king,” according to George Deeb of Red Rock Ventures in this Entrepreneur article. With Power BI’s drag and drop data exploration and Microsoft’s new AI Builder you can quickly and easily explore your data and adjust your focus. Get the insights you need to build your company’s success!

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Dynamics 365 for Customer Service – Create lifetime customers

Only 16% of support calls are resolved in the first 5 minutes. That can add up quickly across multiple employees and calls each day. Automating that customer interaction can save your business valuable time with guided, intelligent service that improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences.

At Novalis, we want to help you integrate a solution that can do all of these things. Dynamics 365 is one such program, and we’re masters at helping businesses adopt and integrate it as a customer support solution. Contact us to find out how we can help.

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Microsoft Cortana unlocks data’s full potential

Modern business is being transformed by three major trends: Big data, the cloud and intelligence. The winners will master all three. Microsoft Cortana can get you there by unlocking the full potential of your data. Remove the divide between IT and the business side of your operation and empower your whole workforce to access data and drive better decisions.

Get more value from your enterprise data, contact Novalis.

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4 ways to enable the anywhere office

Working remotely is becoming increasingly common. With more and more employees working out of offices, we are sharing an eBook with you featuring tips for building a connected and successful remote team. Feel free to reach out to the team at Novalis for more information! #remotewithsurface

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Surface Laptop 3

Microsoft Surface Laptop 3 could be the solution your team is looking for. Provide your employees with the tools needed to up productivity: fast charging, 11.5 hours of battery life, and immense capability. Check out this video on #SurfaceLaptop3 and contact Novalis  to learn more! #SurfaceforBusiness

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Solution overview video

When you migrate to #Windows Server and SQL Server on Azure, you take the pressure of management off your teams and free yourself up to spend more time creating. Watch this video to learn more about the benefits of this @Microsoft solution.

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Business data represents lost opportunities unless you take the time and have the right tools to operationalize it. Are your managers pressing for more access? Are they frustrated with static reports? Do you want more visual representations so decision makers can see what’s actionable?

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