Novalis is the IT partner Cincinnati businesses trust when they're done settling for overcharged and underserved. We take over, clean up the mess, and make technology something you never have to worry about again.
Monitoring, security, help desk, cloud, backups, and planning — all covered under one predictable monthly fee.
Your IT vendor takes days to respond. When they do show up, they charge you for every hour and the problem still isn't fixed. You're paying more than you think you should, but you don't know what fair looks like. You have a nagging feeling your data isn't as secure as it should be, but nobody's giving you a straight answer.
You're not alone. Most of our clients came to us from exactly this situation. We took over, cleaned up the mess, and now they don't think about IT anymore. That's the way it should be.
Everything a small or mid-sized business needs to stop worrying about technology and get back to running their business.
We become your IT department. Monitoring, maintenance, help desk, planning — all of it, for one predictable monthly fee. Your employees get a help desk that actually helps. You get a technology advisor who understands your business.
We protect your business from threats you can't see. Endpoint security, email filtering, threat monitoring, employee training, and incident response — so you're not an easy target. If your industry has compliance requirements, we've got you covered.
Your data is safe, backed up, and recoverable — always. We move your critical systems to the cloud, implement real backup and disaster recovery, and make sure your business is back up and running fast if the worst happens.
I started Novalis in 2015 because I was tired of watching businesses get overcharged for bad IT. I'd spent years in the industry and I kept seeing the same pattern: companies paying premium prices for providers who were slow to respond, quick to upsell, and impossible to get on the phone when something actually broke.
I knew I could do it differently. Not with a bigger team or fancier tools, but by actually caring about the businesses I work with and being honest about what they need — even when what they need is less than what I could sell them.
That's still how Novalis works today. I sit down with you, I learn about your business, I tell you what's working and what isn't, and I give you a straight answer on what it will take to fix it. No upselling, no false promises, no jargon.
My clients have my cell phone number. When something goes wrong at 2 AM, I'm the one who picks up. That's not a marketing line — it's just how I think this business should work.
You shouldn't have to think about it, chase down your provider, or wonder if your data is safe. If you're spending mental energy on your technology, something is wrong.
If you don't need something, we'll tell you. If a cheaper option works just as well, we'll recommend it. Our job is to do what's right for your business, not to maximize our invoice.
We're not here to close a ticket and move on. We're here to understand your business, protect it, and help it grow. That's a fundamentally different relationship.
Here's what business owners say about working with Novalis.
"In my twenty years in business, until we found Novalis, I've never had an IT partner I could count on and genuinely trust."
"The single most significant benefit since moving to Novalis is never having to reach out to them for help. Everything is taken care of for us proactively."
"Novalis means no stress. From the time we reached out, there has been no sales pressure. The solution was affordable and has worked perfectly."
"We no longer need multiple vendors. Novalis handles everything with same-day response, trains our staff, and resolved all our legacy issues."
"What stands out is their vendor-agnostic approach and personal touch. Working with Novalis is not just productive — it's genuinely enjoyable."
"When we had an emergency, Novalis responded within 24 hours and had everything back up and running. That kind of reliability is priceless."
"They met every timeline, handled our upgrades seamlessly, and are a true partner in every sense of the word."
Start a real conversation about your IT — no sales pitch, no pressure. Just two people figuring out if we're a good fit.
We'll get back to you within one business day.