The purpose of Service Strategy is to provide a strategy for the service lifecycle. The strategy should be in sync with business objectives. The utility and warranty of this component are designed to ensure that the service is fit for purpose and fit for use, respectively. Ensuring this is important, as these two components are what add value to the delivery of services to customers.

The Service Design lifecycle phase is about the design of services and all supporting elements for introduction into the live environment. The “Four Ps of Service Design” represent areas that should be taken into consideration when designing a service. Novalis provides consulting services in IT Service Management process to design, deployment, training and staffing.

The objective of the Service Transition process is to build and deploy IT services, making sure that changes to services and Service Management processes are carried out in a coordinated way.

This stage focuses on meeting end-users’ expectations while balancing costs and discovering any potential problems. The Service Operations process includes fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks.

The objective of this stage is to use methods from quality management to learn from past successes and failures. It aims to continually improve the effectiveness and efficiency of IT processes and services in line with the concept of continual improvement adopted in ISO 2000.