Something's wrong? Here's how to reach us.
This page is for current clients. Any of the four ways below opens a ticket that a person who knows your setup will see. If you're not a client yet, the contact page is the place to start.
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Email support@novalisit.com
The simplest way. Say what's happening in a sentence or two and attach a screenshot if there is one. The email becomes a ticket on its own, under your name, the moment it arrives.
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Call 859-538-7205
Monday to Friday, 8 to 5. For something that can't wait outside those hours, use the number you already have.
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Use the icon in your system tray
Every computer we manage has a small Novalis icon near the clock. Right-click it to open a ticket from that machine; it attaches the details we'd otherwise ask you for.
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Sign in to the client portal
Ticket history, invoices and payments. Sign in with the email address we have on file for you.