The IT department for businesses that don't have one.
Novalis runs day-to-day IT for small and mid-sized businesses across Greater Cincinnati: the laptops your people use, the email and files they work in, the network they sit on, the backups nobody thinks about, and the person they call when something's wrong.
Drag the drawing sideways to see all of it.
A typical small office. Nothing in the closet but the network: a wall cabinet with a Firewalla Gold Pro, a Firewalla Switch SE and a UPS, and a Firewalla AP7 on the ceiling. The smallest offices need only the Gold Pro and the AP7. Email, files and identity live in Microsoft 365, with a separate cloud-to-cloud backup for recovery. There is no server to buy, patch, cool or replace; if a business needs one, it runs in the cloud too.
What's included
One monthly price per person. The things below are the service, not add-ons to it.
Devices
Every laptop and desktop enrolled, monitored around the clock, patched and protected. New hires get a configured machine on day one; departures get a clean offboarding the same day.
Email, files and identity
Microsoft 365 set up and administered: mailboxes, shared files, sign-in security and licensing. One login for everything, and one place to turn it off.
Network
A Firewalla firewall, switch and Wi-Fi, installed by us and visible to us remotely, with guest Wi-Fi kept off your business network. Smaller offices need only the firewall and an access point.
Backup and recovery
Microsoft 365 copied daily to a second provider and restores tested on a schedule, so a deleted mailbox or a ransomware event is a restore, not a crisis.
Security baseline
Multi-factor sign-in, endpoint protection and email filtering for everyone, as standard, with a security operations team on the alerts day and night. Your staff get short, regular security-awareness training, because most incidents still start with a click.
Help desk
A phone number and an email address that reach a person who already knows your setup, during business hours, with an after-hours line for the things that can't wait.
How it starts
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A look at what you have
We inventory your devices, accounts, network and backups, and tell you plainly what's fine and what isn't.
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A fixed monthly price, in writing
Per person, with what's included spelled out. Hardware and licensing are quoted separately, so you can see what the service itself costs.
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Onboarding
Devices enrolled, accounts secured, backups running and the network documented, usually within the first few weeks.
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Then it just runs
Monitoring, patching and the help desk from day one, and a review each quarter of what changed and what's coming up: renewals, replacements, new hires.
Where we work on site
Anywhere within about an hour of downtown Cincinnati, in any direction. In Ohio: Cincinnati, Blue Ash, Mason, West Chester, Hamilton, Fairfield, Middletown, Loveland, Milford, Lebanon, Oxford and Dayton. In Kentucky: Florence, Burlington, Hebron, Union, Erlanger, Covington, Newport, Fort Thomas, Independence, Walton and Dry Ridge. In Indiana: Lawrenceburg, Aurora, Greendale, Batesville and Brookville. And the towns between them. Most work happens remotely either way; the drive is for the days hands matter.
What clients say
There are many qualities we love about Adam and the Novalis team. They listen to our needs and recommend solutions that steer our organization in the right direction. Adam ensures that a solution is technologically sound with security incorporated. Each implementation is seamless and successful for the long term. Adam works closely with our entire team to make sure everyone understands the what is being done and how Novalis will support the solution for the long term. Whenever the need arises with a newly implemented solution or a one-off project, Adam jumps in without hesitation. Novalis takes a vendor-agnostic stance with technology as a 1-size fits all does not always apply. Novalis adds a personal touch to everything they do. They take all projects and issues personally as if they were part of our team. Adam is flexible, easy to work with, and knowledgeable. The passion surrounding technology and making it work FOR our best interests is not a typical trait that we have found in IT support firms; it makes it fun and exciting for us to witness. Adam and Novalis are more than our IT support; they are our partner. We recommend that you reach out to Novalis so you can enjoy the stress-free IT world we live in!
My favorite thing about Novalis is the team's ability to take care of everything for us. We have a complex environment that has required multiple vendors to manage and maintain in the past. We don't have to remember who to call for this thing or that technology anymore. We call Novalis. They are MUCH faster to respond than what we were accustomed to in the past. Instead of days of waiting, we almost always have our support needs addressed the same day. I can't say enough about their response time, and that extends to nights and weekends. They can resolve issues for us very quickly, but they can also explain what happened, and even take the time to train our staff when issues are human error. As a result, our entire team is VERY confident when it comes to technology because we have Novalis in our corner. They have even resolved lingering issues from years ago that we had just learned to live with. Novalis isn't just a vendor to us. They have all been so wonderful to work with; they're like family. If you don't feel that way about your IT vendor (and I'm guessing you don't), you really should call Novalis.
The single most significant benefit since moving to Novalis is never having to reach out to them for help. Everything is taken care of for us proactively. Everything runs smoothly, without distraction, allowing me to focus on my business. You can rest assured that the solutions Novalis comes up with will not only make things easier but will save you money. You can not go wrong with Novalis. They deliver on every promise made, do what they say, and acutely focus on delivery.
Novalis means no stress. From the time we reached out to Novalis, there has been no sales pressure to the time a solution was put in place. The solution was affordable and has worked perfectly. Novalis takes the time to understand your business and offer the perfect service support solutions for your company size. You can trust Novalis will provide reliable yet affordable IT services without a lot of hype.
Hardware and licensing, from the same people
Laptops, licenses, the printer, the firewall: quoted and supplied by us, supported by us, on one invoice. Novalis is an authorized reseller for Microsoft, Dell Technologies, Lenovo, HP and the rest of what a small office runs on, so nothing you buy comes with a second company to call. See the partner list
Projects, when one is needed
Some work doesn't belong in a monthly fee: an office move, a server retired to the cloud, a compliance effort such as HIPAA, PCI or a cyber-insurance questionnaire that needs real answers. Those are scoped and priced as a project, in writing, before anything starts, and done by the people who already know your setup.
Talk to a person.
Phone and email reach the people who do the work, not a call center. Most first conversations take fifteen minutes.